Alex Ortiz and his crew did a fantastic job on our installation. They installed a large unit in our living room and a smaller one in our bedroom. They installed the outside unit on the side of the house, and ran lines through our attic. It took their crew of three all of a day to install the units, and another day to run the lines and seal up the entry points on the outside of the house. We were in the house the whole time, and they were so quiet, courteous and respectful that even our anxious dog didn't mind them. They even made friends. When they were done, everything was put back perfectly as it was before, and we had two rooms that can turn warm and cool in just a few minutes. Thank you, Alex!
Best of the best honest amazing customer service
Wow I was beyond impressed on how amazing the customer service is and the great business they have!
Super sweet and very helpful!! Will definitely use them again and recommend them 5 stars if not more!
A few years ago we had a 98% efficient two-zoned heating system installed. One zone had never had heat so duct work and two more cold air returns were required. Our contractor had one company in mind and with our urging, he asked Ortiz to bid the job.
Alex's bid was much better than the other company, and our contractor decided to give Ortiz Heating & Air Conditioning a try. The installation was impeccable.
I'm reviewing now because we've had Alex come out to our house a few times for issues large and small. Within warranty the fan stopped working and therefore the system shut down. Brrrr. He was on it immediately. Another time he came out to do an in-service on with us on cleaning the reusable furnace filters and the individual returns. Yes, our cold air returns are also filtered. And once I broke the master thermostat and we needed a new one. Handled quickly and efficiently. No mess left behind. Everything as quoted.
This last week I was having a problem getting the master thermostat to talk to the sensors downstairs. Downstairs is supposed to listen to me and for some reason it decided to be an independent contractor. Heated when it felt like it, and it didn't turn down as requested.
Once again, I was scheduled within a week, and Alex was here inside of the one hour window given for his appointment. Finally, we stumped Alex. He tried a few things and downstairs didn't listen to him either. He had no problem calling his Carrier rep right here on the spot. He explained what was happening and together they found the issue. Boom. Fixed. Downstairs now listens to Mama.
This company does exactly what's needed, for fair value. I always appreciate great work initially but moreover Ortiz treats our home and all the follow-up visits as though being an "Ortiz home" means something. He doesn't leave us stranded because the big sale is complete.
Last, in the days of Covid, Alex was masked and careful to stay back from my husband and me. He asked me to touch door knobs where needed so as not to needlessly cross contaminate. He's no longer having his crew meet up at their shop. They go in individually and stock their trucks, then go to their job sites without the added risk of having met as a group at work.
Highly recommend. And you'll get a thank you note, too.
Finding Ortiz heating was a mind saver for me. Mr. Ortiz is very honest and knowledgeable .His employees were professional.showed up on time and left everything clean. They did a great job! The heater works so great!!! Priced very fair.
We interviewed 4 furnace installers and decided to go with Ortiz Heating & Air. His estimate was very thorough and his price competitive. His team was courteous and they always swept up or vacuumed each day before leaving. The job was completed in a timely manner with no surprise extra charges. Yes, I would recommend them.